Website: | https://playstar.com/ |
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Min. Deposit: | $10 |
Promo: | 100% Deposit Match up to $500 + 500 Free Spins |
Support: | Live chat, Email, Phone |
Promo Code: |
No code needed
|
Launched: | 2020 |
Payout Speed: | 3 hours |
Payment Methods: |
In this PlayStar Casino review, I'm going to check all the nooks and crancies of this New Jersey exclusive online casino. Launched in 2020, PlayStar Casino has gained popularity in the Garden State for its diverse game selection and exciting promotions. For this review, I was allocated a $1,000 budget to spend testing out this platform, including their casino bonuses and games, from the perspective of a regular player. Let’s get straight into what I found.
Promotions are a real strong point at PlayStar Casino. It features typical offers like a welcome bonus, referral bonus, and rewards programs alongside unique perks such as Star Rewards and Star Picks. I often see the same old promos at NJ casinos, so it was refreshing to find something different that also adds value. It’s clear that PlayStar Casno makes an effort to create a rewarding and interesting experience for players.
Newcomers to PlayStar Casino can claim a 100% deposit match bonus of up to $500 and 500 free spins over their first three deposits. I liked that the welcome package combines bonus funds and free spins, and the conditions of these promos were pleasantly simple. While not the best NJ casino bonus offer out there, it's an interesting combo and a refreshing twist to a standard deposit match. What would really propel this offer to the top would be to add a no-deposit casino offer. Even without it, it's a great offer and was pretty easy to claim.
Working with a budget of $1,000, I chose to allocate $200 for my first deposit. My matched bonus of $200 was immediately added to my account. This meant that I had $400 to explore the PlayStar Casino gaming library, which was more than enough to really dig into the menu. I was happy to find that the bonus funds are not limited to just slots, which is the case with BetMGM’s welcome offer, for instance. Instead, you can use them across a variety of games.
However, it’s important to understand how these funds count towards the wagering requirements: 100% of bets placed on slots, Slingo, and instant tap games contribute to these requirements, while roulette contributes 60%, and other games do not contribute at all. So, you can use it to test out table games, but any winnings won’t count toward your playthrough conditions.
Your matched PlayStar Casino bonus is subject to a basic 30x wagering requirement, which is higher than I have seen on sites like BetMGM and Caesars. For example, playing slots, I had to play through a total of $6,000 (30 x $200) before I could withdraw any winnings. While there is typically a minimum deposit of $10, you’ll need to deposit at least $20 for this specific PlayStar Casino promo.
For the free spins, you’ll need to deposit and wager at least $20 within the first 7 days of registration. Since I’d made my first deposit of $200, I received 100 free spins. For your second deposit, you can get up to 200 free spins by depositing at least $20 and wagering it within 30 days of your first deposit.
The number of free spins depends on your first deposit: 25 free spins if it was between $20 and $49, 75 free spins for $50 to $99, and 200 free spins for $100 or more. The same structure applies to your third deposit. You’ll need to deposit and play $20 within 30 days of your second deposit.
In my case, I received 200 free spins on my second and third deposits since my first had been over $100. I was happy to find that any winnings from these free spins were immediately withdrawable. Each free spin is set at $0.10.
PlayStar Casino free spins can be used on the following slots: Beach Invaders, Bee Hive Bonanza, Buster's Bones, Crab Trap, Divine Fortune Megaways, Double Stacks, Druid's Magic, Finn and the Candy Spin, Finn and the Swirly Spin, Finn's Golden Tavern, Jumanji, Let it Burn, Silverback Gold, Starburst, Superstars, Taco Fury XXXtreme, The Wish Master Megaways, Twin Spin Megaways, and Wild Turkey Megaways.
Overall, I really like this casino bonus. I like that it extends to your second and third deposits and the fact that your free spin winnings are withdrawable right away. To make the most of the free spins, I definitely recommend depositing at least $100 on your first deposit, if you’re comfortable doing so.
Claim your PlayStar Casino Promo
By inviting your friends to join PlayStar Casino, you can both earn a casino bonus of $50. What impressed me about this promo, similar to other ongoing PlayStar Casino bonuses, is that your bonus funds are subject to a 1x wagering requirement. Any winnings from it are directly withdrawable.
Under “Promotions,” you can find your unique link that you can send to your friends. Your referral must sign up through this link before depositing and wagering at least $50. Once this is done, you’ll receive $50 in bonus funds, while your friend will get a $50 gift card for Prizeout.
Players can invite a maximum of 20 friends, which is understandable considering the low wagering requirement for bonus funds.
Star Rewards is your virtual loyalty card at PlayStar Casino, for which you accumulate stamps for your card with gameplay. I love PlayStar Casino’s incorporation of unique promotions. It can get boring to see the same old bonus structures.
Players will earn a stamp on their loyalty card for every $50 deposited and played on games. I got my first stamp when I made my initial deposit of $200 for the welcome bonus. Following this, I tested the casino payment methods, so I deposited $30 and another $20 before using it on games.
However, I was disappointed to find that I didn’t have my second stamp. This is an important lesson to always read the fine print, as I realized that $50 has to be deposited as a single transaction to receive a stamp.
You don’t need to play the $50 as a single bet. It can be split up across multiple wagers. Players can only claim 1 stamp per day.
Once you reach three and five stamps, you’ll earn a $50 Star Rewards voucher that can be used at restaurants, Subway, IHOP, and more. After collecting ten stamps, you’ll get a $50 gift card for Prizeout, which can be used at major retailers and restaurants in the US. This will be sent to you through email within 3 days.
The only drawback I found with this promo is that the stamps expire on the 14th of each month, which felt like a bit of a random deadline to me. That means you have to begin to accumulate stamps over again.
PlayStar Club is the platform’s loyalty program, which consists of five levels that unlock increasingly better rewards. My main problem is that your points are entirely reset at the start of every month. It’s discouraging that you have to start from scratch, and it doesn’t really feel like progression.
After you’ve made three deposits, you’ll automatically join at Level 1. For every $5 played on slots and $20 on table and live dealer games, you’ll earn 1 point. As a poker fan, I was disappointed that you can’t earn any points for playing video poker.
For each level, players will receive free spins as a birthday bonus, the number of which depends on your level. Once you’ve reached Levels 4 and 5, you can unlock exclusive games, priority withdrawals, VIP customer support, and invitations to special VIP events. You’ll also unlock up to $1,000 in weekly cashback.
As far as rewards schemes go, it’s pretty standard for an online casino. It doesn’t compare to the benefits offered by top loyalty programs like Caesars Rewards and MGM Rewards.
Here are the full benefits unlocked for each level:
Level 1 | Level 2 | Level 3 | Level 4 | Level 5 | |
---|---|---|---|---|---|
Points | <250 | 250 - 3,999 | 250 - 3,999 | 15,000+ | Invitation Only |
PlayStar Club Points | ✅ | ✅ | ✅ | ✅ | ✅ |
Star Rewards | ✅ | ✅ | ✅ | ✅ | ✅ |
Headline Promotions | ✅ | ✅ | ✅ | ✅ | ✅ |
Daily Exclusive Games | ✅ | ✅ | ✅ | ✅ | ✅ |
Birthday Bonus | ✅ | ✅ | ✅ | ✅ | ✅ |
Weekend Table & Card Benefit | ❌ | ✅ | ✅ | ✅ | ✅ |
Level Exclusive Promotions | ❌ | ✅ | ✅ | ✅ | ✅ |
PlayStar Club Points Boost | ❌ | ❌ | ✅ | ✅ | ✅ |
Level-Up Bonus | ❌ | ❌ | ❌ | ✅ | ✅ |
Weekly Cashback | ❌ | ❌ | ❌ | ✅ | ✅ |
Exclusive Games & Tables | ❌ | ❌ | ❌ | ✅ | ✅ |
Priority Customer Support | ❌ | ❌ | ❌ | ✅ | ✅ |
Priority Withdrawals | ❌ | ❌ | ❌ | ✅ | ✅ |
Events & Hospitality Invites | ❌ | ❌ | ❌ | ❌ | ✅ |
Personal Account Manager | ❌ | ❌ | ❌ | ❌ | ✅ |
Every Monday, PlayStar Casino unveils a series of seven games called their “Star Picks” for the week. They’re similar to scratch cards. Playing these games can earn certain rewards like cash, free spins, or a voucher.
Players must deposit $50 and wager it on the same day to qualify for this promotion. After meeting this requirement, they gain access to the daily “Star Picks” games, where they receive six chances daily to uncover and match three symbols. Each successful match can win various prizes.
Since you’re depositing $50, you’ll also receive a stamp for Star Rewards, which I was pleased to learn. It’s cool the way PlayStar Casino ties their promos together in this way.
If you want to take full advantage of this promotion, I’d advise depositing and playing $50 on Monday. Let’s say, for example, you make the qualifying deposit and wager on Thursday. You can only play for four days. However, if you do on Monday, you can participate in the games for the whole week, so you’re more likely to win a reward.
Here are the prizes available:
Three Silver Stars: 10 free spins for Superstars slot
Four Pink Stars: 25 free spins for Superstars slot
Five Purple Stars: 50 free spins for Superstars slot
Six Coins: $50 Star Rewards voucher
Seven Top Hats: 100 free spins for Superstars slot
Nine Money Bags: $50 cash
Ten PlayStar Logos: $500 jackpot
During my week-long period, I won 25 free spins on Thursday and 10 free spins on Sunday. The best part is that these rewards have a 1x wagering requirement, so all the winnings I had from these free spins could be withdrawn immediately.
PlayStar Casino has a simple interface that is easy enough to use, albeit somewhat basic and unrefined. My experience was a mixed bag. At times, I simply felt confused by the website's presentation. However, there were small touches that slightly redeemed it, like the organization of the games lobby.
At first glance, PlayStar Casno’s design didn’t leave much of an impression. Its black-and-green color scheme is simple, but overall it makes me feel like I’m using a platform that hasn’t been updated in a few years.
At the top of the website, you can find links to the key features: “Promotions,” “My Offers,” “PlayStar Club,” “Star Rewards,” and “Live Dealers.” The inclusion of “Live Dealers” feels out of place. Why isn’t it part of the wider games menu, instead of listed here beside the promos? It’s these small things that make PlayStar Casino feel unpolished.
Besides this, there’s a side menu that redundantly lists the same promotion options, along with links to customer support, downloading the PlayStar app, and additional information.
One frustrating thing about the website was the large amount of conflicting information. It seems that certain pages haven’t been updated or removed, leading to mistakes that can confuse players. For instance, I found pages listing information about payment methods that later turned out not to be accurate when I contacted customer support.
I can’t fault the performance of the website. Everything loaded quickly and there were no technical issues.
Exploring the games lobby, I was more happy with its organization than with the rest of the platform. Games are sorted by type at the top, but you can scroll down for further categories, such as software providers and themes.
You can usefully look for specific titles with the search bar. There’s also a fun “Surprise Me” button when you can’t decide on a game.
At the bottom of the lobby, you can click on the icons of casino software providers to see their games. I’m a player who has favorites when it comes to developers, so this feature was incredibly helpful for me.
I can’t say it’s the best-laid-out lobby. Sometimes, I found myself scrolling endlessly to get back to the software providers. However, it gets the job done by sorting titles into clear categories, making it relatively easy for players to discover new games.
PlayStar Casino mobile app is accessible on both iOS and Android devices. Based on its performance, I preferred using a laptop or computer over the app.
Visually, I had a similar perspective of the app as I did the website. It’s not as sleek or modern as I’m used to from other US gaming sites. I didn’t notice many differences between the app and the desktop besides the menu at the bottom of the platform.
It took me just a couple of minutes to download the app on my iPhone and log into my account. Depositing into my account with Apple Pay was also effortless. This was the smoothest part of the process, but it went downhill from there.
After using it for a while, the app would unexpectedly crash and close on its own. This was incredibly frustrating, especially once while I was in the middle of a game. PlayStar’s app actually has solid ratings of 4.4/5 on the App Store and 4.2/5 on the Google Play Store, so perhaps my experience isn’t the norm.
For those who prefer mobile gaming, I’d suggest testing out the app to see if there are similar issues. If so, you can access PlayStar Casino through your mobile browser, which I found to function more smoothly.
PlayStar Game Details | |
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Slots | 775 |
Jackpots | 15 |
Table Games | 36 |
Live Dealer Games | 50 |
Average RTP | 96% |
Demo Play | Yes |
PlayStar has a well-rounded collection of games, including slots, Slingo, table games, live casino, instant tap games, and more. The variety ensured my gaming was never dull, and I was pleased to find many of my favorite software providers featured in the library.
With over 900 games in its library, PlayStar Casino may not have the largest collection compared to big names like BetMGM Casino or Caesars Palace Online Casino. However, it still offers a decent-sized library that competes solidly in the general US market.
Plus, during my week-long review period, I noticed that four or five games were added to the collection each day. So, the library is steadily growing.
The collection includes most of the industry's biggest casino software providers, including Evolution, IGT, NetEnt, Playtech, Play’n Go, and Relax Gaming. Altogether, nineteen software providers are featured, offering a diverse mix of titles.
Most of the library at PlayStar Casino has over 770 slot titles, including classic slots, video slots, jackpots, Megaways, and Hold & Wins. What PlayStar Casno may lack in sheer volume, it makes up for with variety and quality.
In the library, players can find classic favorites like IGT’s Wolf Run, NetEnt’s Starburst, Play’n Go’s Book of Dead, and Relax Gaming’s The Great Pigsby. It’s nice to see familiar titles, as they provide a comforting sense of reliability.
Offering new titles that players may not have come across before is also important for a well-rounded collection. I value a game library that has a good mix of both classic and lesser-known games. I’m less familiar with software providers like ELK Studios and Red Rake Gaming, so exploring their titles was a breath of fresh air.
Harlequin Carnival from No Limit City caught my eye, as it is the only title under the “Exclusive” section. While it wouldn’t be my top pick from their lineup, it entertained me for a while. It has a slightly above-average RTP of 96.41% and high volatility.
I set my stakes at $1 per spin and, after about fifteen minutes, came out slightly ahead by $5.25. It was a decent return, considering the short period of play.
The welcome bonus gave me 500 free spins to use on the qualifying slots. Some of my favorites were Bee Hive Bonanza, Finn’s Golden Tavern, The Wish Master Megaways, Taco Fury XXXtreme, and Druid’s Magic.
However, of all the games, I had the most success with Double Stacks. It’s a cookie-cutter title with all the classic diamonds, fruits, and 7s. Since I knew this game had a high RTP of 96.10%, I used around half of my free spins on it. Each free spin is valued at $0.10.
After about half an hour, I’d made $23, which I was more than happy with. It was a good reminder of why it’s sometimes worth playing simpler, high-return games.
Here’s my top five PlayStar Casino slots:
Game | Software Provider | RTP |
---|---|---|
Texas Tea | IGT | 97.35% |
Reactoonz | Play’n Go | 96.51% |
Anubis Wild Megaways | Inspired | 95.90% |
East Coasts vs West Coast | NoLimitCity | 96.04% |
Dazzle Me | NetEnt | 96.90% |
All the classic table games are present in PlayStar Casino’s library, including roulette, blackjack, baccarat, and poker. There are 36 titles in total, so there are plenty of variants to explore.
Recently, I’ve been loving video poker, although I’m not exactly a pro just yet. So, it was a good opportunity to try out different types of poker games and get a feel for each one.
I played a few rounds of Ultimate Texas Hold’em, starting with a modest bankroll of $50. After a few ups and downs, I ended up with $65 in total, which felt like a win for a relative beginner.
Then, I moved onto Mississippi Stud, hoping to continue my streak of beginner’s luck. I started with $50 again, but the game wasn’t as kind this time. A few unlucky hands and questionable calls later, I was down to $15. On the bright side, I managed to get some poker practice.
Try out my favorite PlayStar Casino table games:
Game | Software Provider |
---|---|
Blackjack Surrender | IGT |
Mississippi Stud | Light & Wonder |
Baccarat | IGT |
Blackjack | Relax Gaming |
Ultimate Texas Hold’em | Light & Wonder |
PlayStar offers a selection of 50 live dealer games, covering blackjack, game shows, poker, roulette, craps, baccarat, and even the stock market. Like other top US online casinos, its live casino is powered by Evolution Gaming.
One thing that impressed me was the number of blackjack tables. Out of the 50 titles, 33 of them are blackjack, catering to different budgets. There are tables with betting limits designed for high rollers, casual players, and those in between.
I’m a pretty confident blackjack player, so I opted for Live Blackjack 3, which has a minimum bet of $30. The session started off well, and luck seemed to be on my side.
A couple of rounds in, I decided to up my bet to $60. After receiving a soft 18 to the dealer’s 9, I opted to hit and was rewarded with Jack. The dealer got stuck on 19 and I took the win.
All in all, from my total blackjack play, I made a pleasing profit of $120.
Check out these top live casino games:
Game | Software Provider |
---|---|
Live Roulette | Evolution Gaming |
Infinity Blackjack | Evolution Gaming |
Casino Hold’em | Evolution Gaming |
Speed Baccarat | Evolution Gaming |
Crazy Time | Evolution Gaming |
Branching out from standard casino games can offer a refreshing experience. After I’d exhausted the slots, table games, and live casino, I looked for something a bit different. I was pleased to find LuckyTap, Mines, Keno, Slingo, and Plinko titles.
The Slingo selection was particularly interesting, with 37 games to play. It also gave me a chance to make progress on the funds from my welcome bonus since Slingo and LuckyTap games fully contribute to the wagering requirements.
Although these games may not be PlayStar Casino's main attraction, they provide a nice break and the chance for some lighthearted fun.
Explore my PlayStar Casino game recommendations:
Game | Software Provider |
---|---|
Mines Dare 2 Win | Hacksaw Gaming |
Lightning Keno | Lightning Box |
Slingo’s Cosmic Clusters | Slingo Games |
Coconut Climb LuckyTap | Design Works Gaming |
Plinko | Hacksaw Gaming |
PlayStar Casino supports a solid number of 8 methods for deposits and 6 for withdrawals. I was happy to find that bank cards, bank transfers, e-wallets, and cash were covered, but it could be improved by adding further payment options.
PlayStar Payment Details | |
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Payment methods | Visa, Mastercard, Apple Pay, PayPal, Play+, VIP Preferred, PayNearMe, Cash at Cage |
Minimum deposit | $10 |
Maximum deposit | - |
Minimum withdrawal | $10 |
Payout time | Few hours |
Players can deposit funds into their PlayStar Casino account with Visa, Mastercard, Apple Pay, PayPal, Play+, ACH transfer, PayNearMe, and Cash at Cage. It’s a decent section, but I am aware that there are a few popular methods missing, like American Express, Discover, Venmo, and Trustly.
It doesn’t compete head-to-head with the top online casinos, like BetMGM Casino, which has 16 methods, or Caesars Palace Online Casino, which has 11. However, it is similar to other mid-sized platforms, such as Resort’s Casino, for example, which supports 8 deposit methods.
From my budget, I deposited a total of $360. I opted for PayPal as my first deposit, as I saw that it required a minimum of $50, whereas it is only $10 for the rest. My qualifying deposit of $200 for the welcome bonus was processed instantly after I logged into my PayPal account and confirmed the deposit.
Here’s how to deposit at PlayStar Casino:
Go to “Wallet” under your profile.
Click on "Deposit.”
Select a payment method from the list.
Enter your banking information.
Input the deposit amount.
Click to complete.
For my second deposit of $30, I chose my Visa debit card. This is usually my go-to method, as it is quick and easy to enter my card information. Plus, unlike PayPal, where you need to top up your account, funds are taken directly from your bank.
My third deposit of $20 with a Mastercard debit card worked exactly like my Visa one, and it was available in my account straight away. You can also use Visa and Mastercard credit cards for deposits.
While testing the PlayStar mobile app on my iPhone, I could easily fund my account through Apple Pay. This was the fastest method since all you need to do is double-click and look at the screen. There is no need to enter any financial information for the payment.
VIP Preferred is available for those who prefer bank transfers. I’ve had issues in the past where deposits from online casinos have been flagged, so I was a little hesitant to use this method. This time around, however, everything went smoothly.
Play+ is another alternative, which is a prepaid card. You’ll need to sign up for a specific PlayStar account with Play+ to use this method. It’s a good option for security and privacy.
For cash deposits, players can choose to use PayNearMe or visit PlayStar’s partner location, Ocean Casino Resort. I don’t like the hassle of leaving my house to deposit funds, but this might be a useful option for some players.
PlayStar Deposit Method | Deposit Speed | Min Deposit | Max Deposit | Fees |
---|---|---|---|---|
Apple Pay | One minute | $10 | - | Possible fees from issuer |
Visa | Few minutes | $10 | - | Possible fees from issuer |
Mastercard | Few minutes | $10 | - | Possible fees from issuer |
VIP Preferred | Few minutes | $10 | - | Possible fees from bank |
PayPal | 5 minutes | $50 | - | $2.99 for funding account |
Play+ | 5 minutes | $10 | - | None |
PayNearMe | 2-3 hours | $10 | $500 | $1.99 for processing |
Cash at Cage | 2-3 hours | $10 | - | None |
All deposit methods can be used for withdrawals except Apple Pay, credit cards, and PayNearMe. I found that debit card payouts were the most convenient, but PayPal, Play+, and Cash at Ocean Casino Resorts were the fastest.
PayPal has the highest minimum withdrawal requirement of $50, while the rest of the methods have a minimum requirement of $10. I split my withdrawals among the available methods so that I could test firsthand how easy and quick they were to use.
I chose VIP Preferred for my first withdrawal of $30 because I thought a bank transfer would likely be the slowest option. This proved to be true, as it took just over two days to be reflected in my bank account. On a positive note, it was a straightforward process.
Here’s how to withdraw at PlayStar Casino:
Go to “Wallet” under your profile.
Click “Withdrawal”.
Choose your method.
Enter the withdrawal amount.
Click to complete.
For my next PlayStar Casino withdrawal, I used PayPal. It’s a little frustrating that it’s the only method that requires a minimum of $50, especially for casual players. Still, it only took a few hours for it to be approved and processed.
Play+ took a similar time to PayPal. My issue with both of these methods is that I don’t always like leaving money in these accounts, so I have to withdraw it to my bank account afterwards. However, this ensures that no betting transactions appear on my financial statements, which is important for some players.
My Visa and Mastercard debit card withdrawals slightly differed, but I think this was due to the time of my request. For Visa, I made it in the morning, giving the PlayStar Casino team ample time to process it, and it arrived in my account the next day.
For Mastercard, I submitted the request in the late evening. This time, the funds took two days to reach my account. So, if you want your withdrawals more quickly, I’d recommend requesting them earlier in the day.
You can also opt to pick up cash from Ocean Casino Resorts. Once you’ve made a request, it’ll be ready in a few hours. This might be convenient if you’re regular or live nearby.
PlayStar Deposit Method | Speed | Min Withdrawal | Max Withdrawal | Fees |
---|---|---|---|---|
PayPal | Few hours | $50 | - | None |
Play+ | Few hours | $10 | - | None |
Cash at Cage | Few hours | $10 | - | None |
Visa Debit Card | 1-2 days | $10 | - | None |
Mastercard Debit Card | 1-2 days | $10 | - | None |
VIP Preferred | 2-3 days | $10 | - | None |
Check out how the PlayStar Casino payment methods compare to those at some other top NJ online casinos:
PlayStar | BetMGM Casino | Caesars Palace Online | FanDuel Casino | Mohegan Sun | |
---|---|---|---|---|---|
Visa | ✅ | ✅ | ✅ | ✅ | ✅ |
Mastercard | ✅ | ✅ | ✅ | ✅ | ✅ |
Discover | ❌ | ✅ | ✅ | ❌ | ❌ |
American Express | ❌ | ✅ | ✅ | ❌ | ❌ |
Apple Pay | ✅ | ✅ | ✅ | ✅ | ❌ |
PayPal | ✅ | ✅ | ✅ | ✅ | ✅ |
Venmo | ❌ | ✅ | ✅ | ✅ | ❌ |
VIP Preferred | ✅ | ✅ | ✅ | ❌ | ✅ |
PayNearMe | ✅ | ✅ | ✅ | ✅ | ❌ |
Play+ | ✅ | ✅ | ✅ | ✅ | ✅ |
Trustly | ❌ | ❌ | ✅ | ✅ | ❌ |
Cryptocurrency | ❌ | ❌ | ❌ | ❌ | ❌ |
Cash at Cage | ✅ | ✅ | ✅ | ✅ | ✅ |
PlayStar Casino customer support can be contacted through live chat, email, or phone. My experience with the PlayStar Casino support team was very positive. All their responses were prompt and clear, which was very useful.
First off, I always take a look at the FAQ section to see how useful it is. The information on PlayStar Casino is sparse and disorganized, leading to many conflicting details and confusion. Navigating it was very frustrating, trying to figure out what was correct. I also found some info pages that seemed like they were out of date, but no one had gotten around to removing them yet.
For clarification on these topics, I had to get in touch with support. You can find the following support options on the “Contact Us” page:
Live Chat
Email ([email protected])
Phone (+973 756-3773)
When logged into your account, you can access PlayStar Casino’s live chat. I was immediately connected to a live agent, with whom I had a conversation about withdrawals.
The representative instantly replied to all my messages, explaining everything that I needed to know in detail. It was clear that they were happy to help, and I appreciated their courteous demeanor.
My only issue is that the live chat doesn’t operate around the clock. However, it is available from 9 AM to 1:30 AM, so unless you’re a night owl, it shouldn’t make too much of a difference.
Next, I sent an email with a few questions about the “Star Picks” promotion. I was very impressed to find that they replied to me within 2 hours. I sent a follow-up email, and it took them 3 hours to reply. It is faster than usual for email support, but for instant replies, I’d still use the live chat.
Following this, I called their phone line and waited on hold for around ten minutes before an agent answered. Like the live chat agent, they were polite and knowledgeable, patiently addressing all my questions.
Talking directly to someone felt more personal, which might be preferable for some. You can speak to an agent through the phone between 9 AM and 1:30 AM.
Overall, I’d recommend using the live chat, as it is the quickest way to resolve issues. It was a little annoying that it isn’t available 24/7, as that’s what I’m used to from other online casinos, but its operational hours are still quite extensive.
Another piece of advice is to contact customer support for accurate information rather than trusting the information articles in the help section. I’d like to see PlayStar Casino update their FAQs and info pages, to make sure everything is accurate and easier to access.
Currently, PlayStar Casino is only legal in New Jersey. It was launched in 2020, making it a relatively new player compared to other online casinos in the state.
It partnered with Ocean Casino Resort in Atlantic City, which is required to operate under New Jersey’s online gambling regulations.
State | Welcome Bonus | Games | Payment Methods |
---|---|---|---|
New Jersey | Deposit Match 100% up to $500 + 500 Free Spins | 900+ | Visa, Mastercard, Apple Pay, PayPal, Play+, VIP Preferred, PayNearMe, Cash at Cage |
Setting up an account for PlayStar Casino is straightforward. It only took me a few minutes to complete.
Signing up is similar to most US online casinos. Although you won't need to complete full KYC right away, you will need to provide details like your SSN, address, and phone number.
Here’s a step-by-step breakdown:
Create a new account
Firstly, choose whether you want to use PlayStar on your desktop or through your phone. I recommend using a mobile browser on your phone, but the app can be downloaded from the App Store or Google Play Store.
On the website, you can click the green “Join Now” icon at the top right corner to start the sign-up process.
Fill out your personal information
You’ll be redirected to a page where you’ll need to create a username and password for your account. On the next page, you’ll be asked to input your email and phone number, as well as the last four digits of your SSN.
Following this, you’re required to provide your first name, last name, date of birth, and full address. This information must match any documentation you’ll need to provide later.
Agree to the terms
Next, you’ll need to check a few boxes to confirm that all your information is accurate, that you’re over 21, and have read the terms and conditions.
While skipping over the terms might seem convenient, it’s essential to read them to understand exactly what you’re agreeing to. Once you’ve done that, you can hit “Create Account” to get started on PlayStar.
Verify your account
I like to complete verification after I sign up to get it out of the way. Your account needs to be verified before you can make a withdrawal, so doing this straight away will give the PlayStar team enough time to check your documents.
You must submit scans of a government-issued ID, SSN card, utility bill, and banking statement. After submitting these documents, it can take up to 2 days for them to be looked at and verified by the PlayStar team. In my case, it only took a day.
Deposit funds
Now that’s all out of the way, you can make your first deposit and claim your welcome bonus. Then, you can start exploring the games.
PlayStar Overview | |
---|---|
💰 Welcome Bonus | 100% Deposit Match up to $500 + 500 Free Spins |
🎁 Bonus Code | Not required |
🇺🇸 Legal States | NJ |
🎮 Game Types | Slots, Live Casino, Table Games, Slingo, Instant Tap |
🎰 Number of Games | 900+ |
📱 Mobile App | iOS and Android |
📲 Registration Process | Few minutes |
💳 Payment Methods | Visa, Mastercard, Apple Pay, PayPal, Play+, VIP Preferred, PayNearMe, Cash at Cage |
🚀 Payout Speed | Few hours |
⭐ Overall Rating | 4.4/5 |
It’s a bit of a mixed bag at PlayStar Casino. While the user experience was a letdown, it shines in other areas like promotions and games. Let’s start with my highlights.
PlayStar Casino definitely knows how to deliver one of the best US online casino promotions around. I was most surprised by how unique and engaging the promotions were, particularly Star Rewards and Star Picks. PlayStar Casino definitely brings out
I love how easy it was to pick up restaurant vouchers and gift cards just through simple things I would have done anyway, like reloading my account. Aside from the deposit matched offer, many of their bonuses have a 1x wagering requirement, making them that much more attractive.
Although the game library isn’t the largest on the market, the variety and quality of games compensated for this. Plus, it still offers over 900 titles, so you’re not likely to get bored any time soon.
Depositing and withdrawing funds was a smooth process. I also have nothing but praise for their payout time, which was processed in a few hours with PayPal and Play+. My interactions with PlayStar Casino customer support through the live chat, phone, and email were all fantastic. Everyone I talked to was patient, informative, and fast to reply.
My biggest concern is with the platform design itself. The interface feels outdated, more like an online casino that I would have used five years ago rather than now. It doesn’t redeem itself with a seasoned feel either. There are mistakes and redundant design elements scattered around the website.
The app’s performance was also a major disappointment, leaving me frustrated when it crashed. Usability is the backbone of a player’s experience at an online casino, and when the basics aren’t done right, it really detracts from the enjoyment and trust in a platform.
All in all, I think PlayStar Casino is worth checking out based on the promotions and games, but keep in mind that the user experience isn’t the best.
PlayStar Casino is dedicated to providing a secure and responsible gaming experience. It offers various tools and resources to support players in managing their gameplay.
The “Responsible Gaming” section can be accessed by clicking the icon in the top-right corner. In this section, you can find useful resources on warning signs of problem gambling, tips on protecting yourself, and myths associated with gambling.
Information is also provided on setting tools to manage your account, such as deposit limits, loss limits, session limits, cooling off, and self-exclusion. You can close your account by asking customer support.
Assistance is available through external organizations:
National Council on Problem Gambling: This nationwide organization has a helpline at 1-800-GAMBLER, texting 800GAM, or through its online chat.
Gamblers Anonymous: They offer meetings across the US where individuals can share their experiences.
State-specific resources for New Jersey.
Here at WSN, we are also committed to promoting responsible gambling. We have a dedicated responsible gambling section with useful tools and resources you can use to identify and prevent problems.
Our approach to reviewing online casinos involves direct, personal interaction. We’re given a budget of $1,000 to thoroughly test and explore each platform. This ensures that our content accurately represents what players can expect in terms of promotions, deposits, withdrawals, games, and more.
Over my week-long testing of PlayStar, I deposited a total of $360. This was used to claim promotions and test out the various payment methods. Altogether, I had $560 in deposited funds and bonus money, as well as 535 free spins. More than enough to dive into all types of games.
By the time my review period wrapped up, I had $682 ready to be withdrawn. Since the free spins had no wagering requirements, a decent chunk of my winnings came from them.
Check out what we factor into our reviews below:
User experience: We examine the design and layout of the platform. Is it easy to navigate? Is it modern and visually appealing? We assess its performance across devices, including desktops and phones.
Games: Exploring the games is always exciting. We use our deposited and bonus funds to make the most of the library. Are there slots, table games, live dealers, and other speciality titles? What kind of player would appreciate the gaming menu? We assess the quality of the collection by looking at the software providers, betting limits, performance, and more.
Promotions: We actively participate in all casino promotions, including the welcome bonus, ongoing promotions, loyalty programs, contests, and other unique offers. We review all the terms to determine their value and fairness.
Payment: We test all available deposit and withdrawal methods, analyzing their ease of use and speed. We note any limits or fees and give recommendations for the best methods.
Customer support: Talking to customer support is an essential part of our process, considering we have many questions. We contact them through all available methods, including phone, email, and live chat, evaluating how helpful and speedy they are. We also take into account the ready made support available from FAQs or info articles.
At WSN, we take pride in offering our readers nothing less than detailed and trustworthy information. Our approach involves a deep dive into each casino, where we go beyond surface-level information by dedicating significant time and effort to firsthand testing.
This includes registering, depositing, withdrawing, playing games, and thoroughly exploring all features. Such a comprehensive evaluation allows us to provide content enriched with direct observations and personal experiences.
Our team of writers leverages their extensive knowledge of the industry in every review. They provide a critical analysis of each platform’s strengths and weaknesses. Ultimately, we’re dedicated to delivering a comprehensive and transparent breakdown, ensuring you have all the necessary information before you register for an online casino.
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