Horseshoe Online Casino Promo Code and Review 2025

Horseshoe Online Casino is the digital version of the well-known Horseshoe Casino on the Las Vegas Strip, brought to us by Caesars Entertainment. It's available to players in Michigan, New Jersey, Pennsylvania, and West Virginia, offering a glimpse into what the retail casino has to offer, along with one of the best cashback casino bonuses available right now.

Today, in this Horseshoe Online Casino review, I'll take a look at all it has to offer, and to do so, I was given a budget of $1,000. I’ll go through every feature, including promotions, user experience, games, banking, and customer support, sharing my firsthand experience and thoughts along the way.

Horseshoe Online Casino Promotions and Bonuses

Horseshoe Online Casino knows how to keep players engaged with various promos and perks. This was one of the highlights of my Horseshoe Online Casino review, which included one of my favorite types of welcome bonuses, Caesars Rewards loyalty program, daily deals, prize draws, and more. Altogether, I spent $760 specifically to test out all Horseshoe Online Casino promotions on offer.

Welcome Bonus

Horseshoe Online Casino bonus offers a safety net to new players, as you’ll get 100% of your net losses back, up to $1,250, as a casino bonus in the first 48 hours after placing your first deposit. The offer is exclusive to Horseshoe Online Casino partners, which also includes WSN; to claim it, use the promo code “WSNPROMOGOLD.” This offer is the same for players in Michigan, New Jersey, Pennsylvania, and West Virginia.

This promo immediately hooked me because it takes away some of the pressure of losing money. I found myself playing casino games I wouldn’t normally play, knowing that if things went south, I’d still have a second chance.

When signing up, you’ll see a space to type in the promo code. Next, you have to deposit at least $10 to activate the offer. I started with a $700 deposit since I had to leave money from my budget to test the other payment methods. I could have deposited less, but since only the first deposit counts, I figured I might as well take advantage of it. 

Once I’d made the deposit, the bonus period began immediately after my first wager. The promotional window lasted until 11:59 PM on the following day, so I had a full day to make the most of this bonus. It’s a little weird that 11:59 PM is the cutoff, instead of just 48 hours after the first bet, but it didn’t make too much of a difference to me.

Over the course of the day, I played a mix of slots, blackjack, poker, and more. The only games excluded from this promotion and the bonus funds are craps, roulette, baccarat, and game shows. 

Players receive 100% of their net losses back as bonus funds after their first 48 hours. Net loss is calculated as total wagers minus total winnings, meaning you won’t receive a bonus if you break even or end up in profit. For example, if you deposit $200 and end up with $400, you’ve made a profit of $200, so you don’t qualify for any cashback. It’s essentially a win-win, either way. You either get the bonus, or you have your winnings.

By the end of the second day, my balance had dropped to $310, meaning my net loss was $390. The next day, I was given a bonus of $390.

Another fantastic thing about this promotion is that the bonus funds have a 1x wagering requirement and seven days to complete them. This means you only need to wager your bonus once before withdrawing any winnings, which is much lower than most online casino bonuses that I come across.

This Horseshoe Online Casino bonus is a breath of fresh air in a market that typically has the same old deposit match or free spins promotions. It’s perfect for players who don’t want to be locked into making big deposits just to make the most of a matched bonus. It’s also ideal for beginners, as they don’t have to worry about exploring new games. For me, it was the best casino bonus that an online casino could offer, as you can really dive into the games that they have with little to no prior research or worry.

Claim your Promo Now

Loyalty Program

Horseshoe Online Casino is owned and operated by Caesars Entertainment. A major advantage of this is that they have a unified loyalty program, Caesars Rewards. I regard Caesars Rewards as the best in the business, offering a slew of online and real-world perks.

Caesars Rewards has a dual system where players earn both Reward Credits and Tier Credits. RCs are redeemable for various benefits and prizes, while TCs push you up the tier ladder for bigger perks over time. For online gaming at Horseshoe Casino, for every $5 spent on slots and $25 on table games, including live dealers, you earn 1 Reward Credit (RC) and 1 Tier Credit (TC).

Reward Credits are a flexible currency that can be converted at a rate of 100 RCs to $1 in bonus cash for online casino gaming and sports betting. They can also be used for in-person free play, hotel stays, shopping, dining, and more. As long as you earn at least 1 RC every six months, they won’t expire.

Players can also apply for a Caesars Reward Visa Credit Card to receive a $100 bonus at Horseshoe Online Casino. Purchases on this card will give you RC, including 5 RC for every $1 spent at Caesars Reward Destinations, including Horseshoe Online Casino.

Tier Credits determine your level within the program, which resets at the start of each year. Caesars Rewards has six tiers: Gold, Platinum, Diamond, Diamond Plus, Diamond Elite, and Seven Stars; each level comes with better perks.

Here are the main benefits for each tier:

In addition to playing games at Horseshoe Online Casino, all kinds of activities associated with Caesars Entertainment will allow you to collect Reward Credits and Tier Credits. This makes it easy to rack up points, especially if you’re regularly visiting Caesars properties, whether staying at hotels, shopping, dining, or playing in person, or if you’ve used Caesars Palace Online Casino in the past.

Caesars Rewards thrives because it’s backed by one of the biggest names in gaming, hospitality, and entertainment in the US. The program has such a large reach, which is why I consider it to be the leading loyalty program in the gambling industry. It’s much more than just a standard online casino loyalty scheme.

Tier Credit Multiplier

Horseshoe Online Casino regularly has a promotion where you can receive a boost on earning Tier Credits. It’s a good chance to speed up your progress in the loyalty program.

During my time at Horseshoe Casino, there was a “5x Tier Credit Multiplier” on all casino games. This meant that I could earn 5 TC for every $5 spent on slots and $25 on table games, including live dealers, instead of just 1 TC. While this promotion was active, I managed to receive 725 TC while I was exploring and testing out the gaming library. Normally, this would have only been 145 TC.

Only the first 5,000 Tier Credits qualify for the multiplier, so you can get up to 25,000 TC, which takes you all the way up to the Diamond Plus Tier if you take full advantage of this promotion. It’s an easy way to rack up points much faster than usual, and you just go about gaming as usual. If you’re looking to make the most of this offer, I’d recommend focusing on slots that rack up points quickly.

Daily Deals

Horseshoe Online Casino offers daily deals that are usually deposit match offers. Every day that I logged into the platform, I found a daily deal waiting for me. I’m not used to online casinos having a new promotion up for grabs each day, so this was refreshing.

When I claimed this Horseshoe Online Casino bonus for the first time, it was a 25% bonus match on deposits up to $80. I opted into this offer and then decided to deposit $40. You must make a minimum deposit of $5. My bonus of $10 was immediately added to my account. It was as simple as that.

The next day, there was a 15% bonus match on deposits of up to $100. I forgot to opt into the promo, which was annoying, as I could have received a 15% boost on my deposit that day, with very little effort.

The wagering requirements on the Horseshoe Online Casino daily bonus are quite low; it is 2x on slots, 4x on poker, and 10x on all casino games. I just ended up using it for slot gaming, as it was the easiest option. 

Game of the Week

Every week, Horseshoe Online Casino spotlights a game on which you can get a bonus in the form of bonus cash and free spins. This one, just like the daily deal, requires making a deposit. The best way I’ve started looking at these is as an added benefit on days when I already plan to deposit. Since they are constantly available, there’s no need to worry about missing out on a bonus.

I claimed this offer on my second day. Once I’d opted in, I made the required deposit of $20 and was given a $5 bonus on Ted AfterParty. It was great to test out a new game that I wouldn’t have picked myself. 

The only thing that I didn’t like was how they’ve increased the wagering requirements to 5x on this promotion. So, I had to bet a total of $100 ($20 x 5) on the game.

Bonus Drawing

Another frequent promotion is prize draws, where you can receive entries by playing eligible games to win a share of a prize pool. I wasn’t one of the winners in the end, but I was impressed that the prize pool is split among the first 365 players. The biggest prize for the first five players is a $1,000 bonus. 

All you need to do is opt in and play the eligible games. You'll get one entry for a certain amount wagered on those games. The more entries you have, the better your chances of winning a share of the prize pool.

For example, during my Horseshoe Online Casino review period, there was a “Live Dealer Games Bonus Drawing.” The eligible games were Stock Market Live, Infinite Fun 21, New York Knicks Blackjack, and New York Rangers Blackjack. I had to wager at least $5 on these games to receive one entry for the chance at the $25,000 prize pool. I collected four entries but wanted to explore the live dealer games more than just those four titles, so I didn’t try to grab any more.

Horseshoe Online Casino User Experience

Now that we are done with Horseshoe Online Casino bonuses, I'm going to do a breakdown of its design and usability across desktop and mobile.

Desktop

Horseshoe Online Casino's desktop version has a sophisticated and sleek aesthetic complemented by its blue and gold color scheme. I didn't have any problems with the performance of the website; all the games and sections loaded without delay.

Navigation around it felt much like using Caesars Palace Online Casino with a different skin. The branding might be different, but beneath the color scheme, it is the same layout, navigation, payment methods, and even game selection in many cases. If you’ve played on one, it almost feels like switching skins rather than a unique platform.

It’s pretty easy to find your way around the platform. At the top left of the site are two main sections: “Casino” and “Promotions.” The top right provides access to the support, location, and responsible gaming. Below this, you have the main games lobby.

Navigating the games lobby, however, was a hassle. For some reason, the layout is awkwardly divided into two columns. It simply felt overwhelming trying to process everything at once. Game thumbnails also varied in size, making the page feel cluttered.

The games lobby is sorted into the following categories:

• New Games

• Trending

• Steppers

• High Limit

• Blackjack

• Roulette

• Live Dealer

• Megaways

• Featured

• Slingo

• Horseshoe Games

• Exclusives

• Trending New Games

• Poker

• Hot Table

• Video Poker

• All Slots

• All Tables

The way the gaming library is organized left a lot to be desired. With so many titles, you’d expect it to be more user-friendly, but instead, it feels overwhelming. Sure, there are broad categories, but they don’t do enough to refine the browsing experience. I often found myself scrolling aimlessly, particularly in the slot section, which took away from the excitement of trying new games.

A few of the categories felt unnecessary, too. For instance, there are two categories for poker, and a “Trending New Games” section when there’s already “New Games” and “Trending.” I’d rather they had categories for different software providers, themes, or features. Even better would be if there were filters.

If you know exactly what you’re looking for, it won’t be much of an issue as there is a search bar. But if you enjoy browsing and exploring different titles, the lack of sorting options can detract from the experience. One thing I liked is that if you click on the small icon at the bottom of each game, you’re given a small synopsis of what it is about.

Another thing missing is a real sense of identity. Horseshoe Casino has a history renowned for high-stakes gaming, and I wish that would be encapsulated at the online casino. Right now, it feels like the Horseshoe brand has been pasted onto Caesars Palace Online Casino rather than it being a distinctive platform.

Mobile

Horseshoe Online Casino has a mobile app that is available for both iOS and Android. I had mixed feelings about it. It’s a solid platform, but I did prefer using my laptop due to the slight lag I had when using the mobile app.

Downloading the Horseshoe Online Casino mobile app was simple, and I was logged into my account within minutes. The transition from my laptop to my phone was smooth, and I actually preferred the mobile layout. It felt less crowded and overwhelming compared to the website.

However, I did notice some lag while playing a couple of live dealer games, and the graphics weren’t as sharp as I expected. Switching from mobile data to Wi-Fi improved the performance slightly, so that’s something to keep in mind. I also experienced an issue where I kept getting logged out and had to sign back in repeatedly, which was frustrating.

What I appreciated most was the convenience of playing anytime, anywhere. I wasn’t tied to a laptop or desktop and could jump into a game with just a few taps on my phone.

The Horseshoe Online Casino mobile app has a decent rating of 4.4/5 on the App Store but is considerably lower on the Google Play Store with 3.7/5. So, it seems that other users also find it to be a bit of a mixed bag. It’s not at all a bad platform, and if you’re into mobile gaming, I’d still definitely recommend trying it out.

Horseshoe Online Casino Games

Horseshoe Online Casino has over 1,600 games, including slots, table games, live dealer tables, and specialty titles. It’s a decent-sized game library, especially for a new online casino, so I was quite happy with the number and variety of games.

Games are supplied by the best casino game software providers in the industry, including the likes of NetEnt, IGT, Evolution, Light & Wonder, White Hat Gaming, and more.

Since it operates under Caesars Entertainment, it has the benefit of already-established partnerships. Horseshoe Online Casino and Caesars Palace Online Casino’s libraries are pretty much the same, so if you want a completely fresh experience, you won’t get that here. That said, a lot of the leading online casinos in the US have similar titles from the top software providers in the market, so I wouldn’t necessarily count that as a dealbreaker.

My favorite part of the collection is the Horseshoe-branded titles. Altogether, there are seven titles, including slots, a couple of blackjack tables, and an Instant Win game. Separately, they also have exclusive games that you won’t find anywhere else.

Slots

Slots make up the bulk of Horseshoe Online Casino’s library, with over 1,500 titles. This isn’t a surprise, as slots tend to be the focus at most online casinos. But I was pleasantly surprised at the number of titles, as I’d expected it to be a more limited selection since it is such a new online casino. That’s the advantage of being owned by Caesars Entertainment.

There are sure to be several slots that catch your eye in this big collection. All kinds of slots are available with various themes and features. I counted 65 jackpots, 54 Megaways, and 5 Hold & Wins. I particularly enjoyed the jackpot games with daily, weekly, and “Mega” prizes.

Using the welcome promotion completely changed how I approached gaming on my first day. I usually stick to a more careful strategy, picking slots based on their RTP and volatility. However, thanks to the cashback period, I had the freedom to play whatever I wanted to without stressing about any losses.

Starting off, I explored the “Trending” section, jumping straight into any title that I liked the look of. One of my favorites was Hyper Gold All-In by Games Global. I set my bet to $0.20 and was treated to an action-packed round. After about 25 minutes, I managed to make $76 thanks to a fortunate free spins round. I also had a whirl at the progressive jackpots, which I’d usually play less as they tend to have much lower RTPs compared to standard slots. I can’t report any big jackpot wins this time around.

Once my 48-hour period had ended, I received my $390 bonus back, which thankfully only had a 1x wagering requirement. I switched to playing high RTP slots so that I could easily withdraw winnings, going for classics like Blood Suckers, Texas Tea, Wheel Of Fortune On Tour, and 88 Fortunes.

The organization of the slot library was my biggest issue. There’s no way to sort slots by software provider, theme, or features. Proper filters could make all the difference. Instead, I had to sift through the collection manually, which was time-consuming, or search for slots by their name. It’s very frustrating when a collection is this large but can’t be efficiently sorted, since you can’t properly explore it and miss out on some of the best slot games a casino may have without knowing.

Here are my top five slots:

Table Games

Horseshoe Online Casino has a decent selection of 48 standard table games, covering all the essentials, including blackjack, roulette, baccarat, and poker. It was great to see a number of variants for each game, so you’re not stuck playing the same type over and over.

For example, blackjack fans can enjoy a lineup that includes options like Zappit Blackjack, Blackjack Xchange, Blazing Blackjack, 5 Hand Blackjack, Blackjack Sidebets, Blackjack Sweet 16, and Classic Blackjack. I was most impressed with the poker tables with Mississippi Stud, War, Casino Stud, and Ultimate Texas Hold’em, to name a few.

My welcome promotion wasn’t excluded from blackjack and poker, unlike the other table games. So, I spent a good amount of time exploring these titles. I’m more of a blackjack player myself than a poker, but with the welcome promotion covering any losses, I figured it was the perfect opportunity to experiment without the usual risk.

I had the most success with Ultimate Texas Hold’em. At first, I kept my bets modest to get a feel for the game. I wasn’t expecting much, but after a few hands, I hit a straight. The payout was solid, giving me a confidence boost to stick with it longer than I planned. I had a couple of moments where I overplayed weak hands, but overall, I kept my losses controlled and ended my session with profit.

Try out my favorite table games:

Live Dealer

Horseshoe Online Casino has a well-rounded live casino section with roulette, blackjack, poker, baccarat, dice, craps, and Sic Bo tables, as well as a few game show titles.

All of the titles are supplied by Evolution Gaming. If I were critical, I’d say that I’d like more variety, but honestly, I can’t really complain about the quality of Evolution Gaming. There’s a reason that it is the leading provider of live dealer games in the US. I find their quality is unmatched with clear streaming, professional dealers, and an immersive atmosphere. Whichever game I was playing, the experience felt seamless. 

One of my favorite sessions was on Lightning Roulette, a game that adds random boost multipliers to bets. I placed a modest bet across multiple single numbers, and one of them hit a 50x multiplier. A $0.20 bet suddenly became $10, which isn’t much, but I’ll certainly be revisiting the game in the future with bigger bets.

Another thing that stood out to me was the selection of blackjack tables. There are 20 options, suiting players of all budgets. You can find Lightning Blackjack, Power Blackjack, Infinite Fun Fun 21, Free Bet Blackjack, Speed Blackjack, VIP Blackjack, and even a Horseshoe-branded title. There are also two tables for Spanish players.

Check out these top live casino games:

Other Games

When I wanted a break from the usual slots and table games, I was glad to find a selection of specialty games. LuckyTap, Keno, Scratch Cards, and Slingo were among the main options available, providing a simple and fast-paced gaming experience different from the norm. I was pretty happy with a number of “other games” that Horseshoe Casino has.

These types of games aren’t the main attraction, but I always enjoy how they provide quick, casual fun. It’s a nice reset after a long session of poker or slots where you don’t need to worry about any strategy. My favorite out of the specialty games was Slingo. It’s basically a mix of bingo and slots, feeling more interactive than a standard slot spin.

Explore a few titles that I enjoyed:

Horseshoe Online Casino Payments

Horseshoe Online Casino NJ has a decent selection of 11 payment methods for deposits and eight options for withdrawals. Whether you prefer credit cards, debit cards, e-wallets, bank transfers, prepaid cards, or cash, there is an option to choose from.

I was quite happy with the payment process and selection at Horseshoe Online Casino. It was straightforward to deposit and withdraw from my account. My preferred methods were debit cards and e-wallets. The only thing I was let down by was the withdrawal time, which is a little slower than I’m used to at other top online casinos.

Deposits

Deposits at Horseshoe Online Casino can be made with 11 payment methods, including credit cards, debit cards, bank transfers, e-wallets, and cash.

You can fund your account with Visa, Mastercard, Discover, VIP Preferred, Trustly, PayPal, Venmo, Play+, PayNearMe, Cash at Cage, and Wire Transfer. Altogether, I used $860 of my budget, including the first deposit of $760, on testing out the Horesshoe Online casino deposit payment methods.

It’s worth noting that New Jersey, the state I am in, has fewer payment methods than Michigan, Pennsylvania, and West Virginia, which have methods like American Express and Apple Pay. It was a bit of a letdown that I couldn’t use either of those, as they are two of my preferred options.

The minimum deposit is $10, which is the industry standard, while the maximum depends on the payment method. For my first deposit, I added $700 to my account as I wanted to take advantage of the welcome promotion. Since it was a big transaction, I decided to use my Caesars Rewards Visa Credit Card. This meant that I would receive 3,500 RC, which was a nice perk.

Here’s how to deposit:

1. Click “Deposit.” 

2. Choose a payment method.

3. Enter the deposit amount.

4. Log into the account or enter banking information.

5. Click to confirm.

6. Authorize in a banking app or wallet (if needed).

Any Visa, Mastercard, or Discover debit and credit cards are accepted. All you need to do is enter the details, confirm the payments, and the funds are immediately in your account. I found it to be the easiest option since using a banking card for online transactions is familiar and straightforward, with funds directly taken from your bank account.

For my next deposit, I’d deposited $40 with PayPal to claim another bonus. Along with PayPal, Horseshoe Casino also accepts Venmo in terms of e-wallets. They’re good options for players who don’t want to provide sensitive banking information or want to keep gambling transactions off of their bank records.

However, it also requires a bit more effort to use, as you continually need to top up your account. I also don’t like that PayPal has a $2.99 fee to add funds to an account. When I added money to my Venmo, I’d forgotten about their rule that only bank transfers can be used for gambling. This was quite frustrating, as I then had to add more money with my bank transfer to make a deposit.

Play+ is a prepaid card that also keeps any sensitive banking information private. However, the downside is that you have to sign up for a separate account each time you use it at a new online casino.

Bank transfers can be done through VIP Preferred or Trustly. VIP Preferred is an e-check system, meaning you’ll have to go through an initial sign-up process before using it. I’ve used it at other online casinos before, so this wasn’t an issue.

Trustly doesn’t need registration, allowing you to instantly move money between your bank and online casino. You simply log into your bank through the Trustly portal. So, this might be preferable if you don’t want to deal with another third-party account.

For cash deposits, you can use PayNearMe or partner retail locations. I can see the appeal for those who want to deposit real money, but I wouldn’t go out of my way to make cash deposits because online transactions are far quicker and more convenient.

NJ players can deposit at Caesars Atlantic City, Harrah’s Resort Atlantic City, Tropicana Atlantic City, and Monmouth Park Sports Book. MI players at Leelanau Sand Casino and Lodge and Turtle Creek Casino. PA players at Harrah’s Philadelphia. WV players at Mountaineer Casino, Racetrack, and Resort.

Wire transfer is an option for high rollers who make large transactions. I didn’t personally test this method, as it exceeded my budget since it requires a minimum of $2,500. As you’re moving a big amount, it takes the longest time to deposit funds.

Withdrawals

Withdrawals can be made with Visa, Mastercard, VIP Preferred, Trustly, PayPal, Venmo, Play+, and Wire Transfer. As before, all major types of withdrawal methods are covered, so I’m happy with the selection.

I was surprised to see that the minimum withdrawal is just $1. The casino industry standard is $10.

While I couldn’t test the maximum limit due to a lack of funds, Horseshoe Online Casino’s customer support confirmed that most withdrawal methods have a maximum limit of $25,000. High rollers can use wire transfers for larger transactions, as these have no maximum limit. The casino also doesn’t charge any withdrawal fees on its end.

For my first withdrawal, I decided to go with a Visa debit card. You can also opt for Mastercard debit cards. All I had to do was provide my card information, which was saved for future withdrawal.

It took over a day and a half for the withdrawal to show up in my account. However, since it was my first withdrawal, I did take into account that it may be slower than usual due to verification checks.

Here’s how to withdraw:

1. Head to “Withdrawal.”

2. Select the preferred method.

3. Enter the withdrawal amount.

4. Log into the account or enter banking information.

5. Click to confirm.

6. Wait for processing.

PayPal is the only method where you first need to deposit with it before it can be used for withdrawals. When I tested it, my PayPal withdrawal took around 15 hours to be processed. Venmo and Play+ were slightly faster, taking around 12 hours to hit my account. If you want speed, e-wallets are the best choice.

For bank transfers, I found that Trustly was faster than VIP Preferred. Cashing out with Trustly took only two days, while my payout with VIP Preferred took just under four days to arrive.

On average, I found that withdrawals took longer than I’m used to at other leading online casinos like BetMGM Casino or FanDuel Casino. For example, I’m used to e-wallet withdrawals being processed in a few hours. So, I was a little let down by Horseshoe Casino’s approval time. That said, for a new platform, it is still impressive.

The same retail locations for deposits can be used for withdrawals. I requested a $1 cash withdrawal to see how long it’d take to be processed, but I admit that I didn’t commit to going and picking it up. I received an email telling me that it was ready after a few hours. I much prefer online methods, as I don’t like the hassle of leaving the house for deposits or withdrawals.

Horseshoe Online Casino Payment Methods Comparison

Take a look at how Horseshoe Online Casino’s payment methods compare to four other leading sweepstakes casinos:

Horseshoe Online Casino Customer Support

Horseshoe Online Casino customer support can be contacted through live chat and phone. Getting assistance was straightforward and hassle-free, with multiple contact channels.

Whenever I test customer support, I start with the help center to see if I can find answers before reaching out. Horseshoe Casino’s is pretty much identical to Caesars Palace Online Casino’s “Help” section. It’s very detailed and helped me out a lot for this review. However, I still had a few questions, so I got in touch with customer support. You can find all the options under “Support” in the top-right corner.

Here are the available support options:

• 24/7 live chat

• Email (Contact Form)

• Phone Number: +1 (855) 605 6945

My preferred option is always live chat, as it’s the simplest and quickest method of getting help, which was also the case at Horseshoe Online Casino. After entering my state, full name, and email, I was connected to a virtual chatbot where I could select a topic related to my query.

It took a bit of clicking before I was able to connect with a live agent. It would be great if they just gave you this option in the beginning. The agent entered the chat immediately. There wasn’t a queue, which was a huge plus. I’ve used other online casinos where you’re stuck waiting for 20 minutes, which is a pain.

I didn’t receive tailored answers to my questions. Their responses were automated as if copied and pasted, which was a little frustrating, but at least they replied to my queries with detailed answers. It wasn’t like talking to an actual person, and it felt pretty robotic, but it was efficient, and I got the information I needed.

Even though the live chat covered everything, I wanted to see how email support compared. When I clicked the “Email Us” section, it took me to a separate contact form that I filled out. After a few hours, I received a detailed reply in my inbox.

Finally, I called their phone number. After around ten minutes on hold, I was connected with a representative. While phone support isn’t really needed for simple questions, I can see how having direct human interaction is preferable for more complex issues. It generally felt much more casual and personal than the live chat, which I liked.

Overall, the live chat was efficient and worked well, but I actually preferred the quality of service that I received over the phone. If you need a quick answer or help, the live chat is still the way to go.

Where Is Horseshoe Online Casino Legal?

Horseshoe Online Casino is legal in Michigan, New Jersey, Pennsylvania, and West Virginia. It is one of the newest online casinos available in the US, launching in November 2024.

Horseshoe Casino is a legendary name in the gambling world, with multiple locations across the country. It began in 1951 when infamous gambler Benny Binion opened the first Horseshoe Casino in Las Vegas, known for high-stakes and VIP gambling. In the early 2000s, Caesars Entertainment acquired the Horseshoe brand, expanding it across the US. Now, they’ve brought the brand into online gaming.

Each state where Horseshoe Online Casino is available has its own separate website. All of them look the same, but they differ slightly in games and payment methods. For example, the New Jersey platform has over double the amount of games than the West Virginia one. Another example is that, except for New Jersey, American Express is accepted in other states.

How to Sign-Up for Horseshoe Online Casino

Getting started at Horseshoe Online Casino was a breeze, and I was up and running in just five minutes. The process will be familiar if you’ve registered with an online casino in the US before.

Here’s a step-by-step guide:

1. Load the website.

Firstly, download the Horseshoe Casino app or load the website. When I signed up, I was using my laptop, so I’ll describe how it worked there, but the process is exactly the same on your phone.

You’ll be asked to choose your state when you load the platform. The only Horseshoe Casino legal states are Michigan, New Jersey, Pennsylvania, and West Virginia.

2. Create an account.

The next step is to enter your email address. At this stage, I noticed that there was a different promo code automatically added, but I removed this and typed in “WSNPROMOGOLD” to get my exclusive WSN bonus. If you click our link on this review, this step will be done for you automatically. Next, I had to create a password for my account and provide my phone number.

3. Fill out personal information.

Following this, I had to fill out a registration form requiring standard information like my first name, last name, date of birth, the last four digits of my SSN, gender, and street address.

4. Agree to the terms.

Finally, I had to tick a few boxes to confirm that I was over 21 and had provided updated information. I also had to agree to the terms of service. I know most people skim right past these, but I make a habit of reading them, especially for online casinos. Knowing exactly what you’re signing up for can help avoid issues later.

I also opted into email promotions, which was at the bottom, so that I could stay updated on Horseshoe Online Casino’s latest offers.

5. Verify account.

 I like to get this step out of the way as soon as I create an account so that the team has time to approve documents before withdrawals.

You can complete this by going to the “Account” section and selecting “Secure Document Upload.” You’ll be required to upload proof of residence and a picture of a valid ID. My documents were approved in just under a day.

6. Deposit funds.

Now that everything is set up, you’re ready to deposit funds and start playing. I won’t go into full details because I covered that earlier, but the process is straightforward. Remember that the welcome promotion only covers the first deposit, too.

Horseshoe Online Casino Overview

Horseshoe Online Casino Final Verdict

I was very impressed with my time at Horseshoe Online Casino. It doesn’t feel like using a newly launched online casino, but rather one that has been around and developed over the years. However, that is because it is operated by Caesars Entertainment, which brings all the experience and infrastructure of an established brand.

Let’s start with what I liked. The welcome promotion provided a fantastic first impression. It isn’t common for you to have unrestricted gaming at a real-money casino, so getting to explore the library without stressing about losses or strategy was a real treat. Plus, my Horseshoe Online Casino bonus only had a 1x wagering requirement.

I was also impressed by the variety of other promotions. You can take advantage of the benefits of Caesars Rewards loyalty program, which is the best loyalty scheme in the business. Plus, there are always regular promos to take part in.

Another highlight was the gaming library. There’s all you want from an online casino with slots, table games, live dealers, and specialty games, and it holds its own against leading competitors. I also liked how they had special Horseshoe-branded titles.

The main problem that I had was with the user experience. For one, I didn’t like how it was basically Caesars Palace Online Casino but with different colors. I’d prefer it if it had more of a unique identity, but perhaps that is set to come in the future if Horseshoe Online Casino does well. Additionally, exploring the games library felt overwhelming because of how it is laid out and the lack of sorting options.

Other than that, I didn’t really have any big issues. The withdrawals were slightly slower than I’m used to from other leading competitors, and I found the live chat agent to be quite robotic, but that was about it.

At the same time, while I found many things similar between Horseshoe Online Casino and Caesars Palace Online Casino, this isn’t necessarily bad. There’s a reason that Caesars Palace Online Casino is one of the most popular online casinos in the US. 

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Responsible Gambling

Horseshoe Online Casino takes responsible gaming seriously, with various resources and tools to help players control their gambling habits. This is what I expected from an online casino that is owned by Caesars Entertainment.

You can find all of this in their “Responsible Gaming” section, which is linked at the top and bottom of the platform. Here, you’ll find information about what problem gambling, potential signs, and a self-assessment quiz, as well as how to receive external help.

There are also details about their control tools. You can set personal limits for deposits, spending, daily time, and cool-off time. There is also the option for self-exclusion. This information is repeated for some reason, which isn’t a big deal, but it just feels messy.

One thing that I did notice is that this is all seemingly copied from Caesars Sportsbook. Multiple times it encourages players to use Caesars’ email and phone number rather than Horseshoe Casino’s one. This may be confusing, and I think it should be updated and tailored to Horseshoe Casino’s players.

For additional assistance, there are external organizations that can be used:

• National Council on Problem Gambling: This organization provides nationwide support through its helpline at 1-800-GAMBLER, texting at 800GAM, or online chat.

• Gamblers Anonymous: They provide meetings nationwide where individuals can meet and share their experiences. 

• State-specific resources: Michigan, New Jersey, Pennsylvania, West Virginia

At WSN, we actively promote safe gambling practices and encourage players to use available resources to ensure a balanced gaming experience. If you want to learn more, please visit our responsible gambling section.

How We Rate Casinos

Our methodology for reviewing online casinos is grounded in firsthand experience. We’re given a budget of $1,000 to rigorously assess each casino platform, allowing us to delve fully into every feature. Our content ensures that players get an accurate, no-nonsense insight into what to expect.

During my week-long period at Horseshoe Online Casino, I spent $860 of my $1,000 budget to claim promotions, explore the games, and test out the payment methods. On the first day, I used $700 for the welcome promotion and $40 for the daily deal. The following day, I used $20 more for other promotions.

 For the rest of the week, another $100 was split across the remaining payment methods that I hadn’t used before. At the end of the week, I had a total of $620 ready to be paid out, which I split across the available withdrawal methods.

1. Deposits and withdrawals: We deposit into our accounts using our budget, play games, and then withdraw winnings to all available options. We like to see a range of methods, including credit cards, debit cards, e-wallets, bank transfers, prepaid cards, and cash. We pay attention to the processing speed, limits, fees, and recommend the best methods to you.

2. User Experience: An online casino’s interface should be intuitive, modern, and visually appealing. We assess the platform’s layout, navigation, and overall performance across devices, including websites and mobile apps.

3. Games: We explore everything (slots, table games, live dealer tables, and special games), checking for variety and quality. We like to see titles from big-name providers, as well as fresh games that we haven’t come across before. We make real money bets and tell you how much we win so you can have a clear picture.

4. Promotions: We claim all available promotions, starting with the welcome bonus. The more promos, the better in our books. We love to see a VIP program, referral bonus, giveaways, contests, and unique promos. We break down the terms and conditions to see if there is anything to be aware of.

5. Customer Support: We contact customer support through live chat, phone number, and email if available. We measure how long it takes them to respond, as well as how informative and polite they are. We also check the FAQ section and responsible gambling resources to see how well the platform supports players.

Why You Should Trust Us

At WSN, we fully immerse ourselves in each online casino to bring you reliable reviews with firsthand experience. We don’t rely on secondhand information or generic summaries. Instead, we put ourselves in the player’s shoes, replicating every step of the experience so that you know exactly what to expect.

Our hands-on review approach starts from the moment we sign up. We create accounts, explore the platform, and test out every feature. We document the entire process, paying attention to the details that are important to players.

Our team is made up of industry veterans who bring their decades of expertise in the gambling industry to each review. They approach every review with a critical eye, calling out strengths and weaknesses. If an online casino excels at something, we praise it. If there are any issues, we aren’t afraid to point them out.

We understand that your time is valuable, so we deliver clear, detailed, and personal insights. Our mission is simple; we take on the research, testing, and analysis so that you can make informed choices about your next online casino.